Terms of Service

Effective September 14, 2026. These terms are a contract between Sharpe AI LLC and the business that signs up for Sharpe. Please read them.

1. The agreement

These Terms of Service ("Terms") govern your use of the Sharpe service, website, and customer portal (together, the "Service") provided by Sharpe AI LLC, a Utah limited liability company ("Sharpe", "we", "us"). By signing up, paying for a plan, or using the Service, you ("you", the "Customer") agree to these Terms and to our Privacy Policy. If you sign up on behalf of a business, you confirm you have authority to bind that business, and "you" means the business.

If you do not agree, do not use the Service.

2. What Sharpe does

Sharpe provides an AI phone agent configured for your business. The agent answers calls to a phone number we assign to you, or calls you forward to it, and then, according to the business profile you give us: answers questions, quotes prices from your price list, books appointments in the calendar you connect, takes messages, and hands calls to a person you name when your rules or the situation call for it. Calls are recorded and transcribed and made available to you in the portal.

We aim to have your agent live within five business days of a completed signup and payment. We may change how the Service works over time, and we will not materially reduce its core function during a paid period without telling you.

3. Your account

• The Service is for businesses. You must be at least 18 years old and use the Service for commercial purposes only.
• You are responsible for everything done through your account and for keeping your sign-in email and codes secure. Tell us at once if you suspect unauthorised access.
• You must give us accurate information at signup and keep it current, including your business name, contact details, and the phone number for hand-offs.

4. Your responsibilities

Your agent speaks on your behalf, so what it says depends on what you give it. You agree to:

• provide a complete and accurate business profile, price list, hours, and hand-off rules, and update them when they change;
• review bookings, quotes, and messages in the portal, and honour or correct them promptly with your customers;
• keep the recording and AI notice at the start of each call in place, and comply with all laws that apply to your calls, including federal and state call-recording and consumer-protection laws;
• have the right to forward your business line to Sharpe and to give us the information you provide, including any information about your customers;
• tell your customers how you use their information, as required by the privacy laws that apply to you.

5. Acceptable use

You may not use the Service:

• as an emergency, medical triage, crisis, or safety-of-life line, or for any use where an error could cause injury or death;
• to collect or process protected health information as defined by HIPAA, or other information that requires a specific regulatory agreement we have not signed with you;
• to give legal, medical, or financial advice;
• to make outbound calls, robocalls, or telemarketing, or to send text messages;
• to deceive callers, impersonate another business or person, or hide that they are speaking with an AI;
• for anything unlawful, harassing, discriminatory, fraudulent, or infringing, or to collect payment card numbers by voice;
• to probe, disrupt, or reverse-engineer the Service, or to build a competing product from it.

We may suspend an agent or account that we reasonably believe breaks these rules, and will tell you why.

6. AI limitations

We design the agent to quote only from your price list, to book only within your rules, and to hand off when it is unsure, but we cannot guarantee that every call will be handled correctly. You are responsible for reviewing what the agent has booked, quoted, or recorded, and for any commitments made to your customers. A quote given by the agent is your quote; Sharpe is not a party to any transaction between you and your customers.

The agent identifies itself as an AI assistant at the start of every call and whenever a caller asks. You may not remove that disclosure.

7. Phone numbers

When you subscribe we assign a phone number to your agent. The number is provided through our telephony carrier and licensed to you for the term of your subscription. You may publish it and forward your existing line to it. On cancellation the number is released 30 days after your paid period ends unless you ask us to port it out sooner; porting is subject to carrier rules and may not be available for every number. Numbers cannot be used for text messaging or outbound calling.

8. Plans, fees, and billing

• Plans are billed monthly in advance by card through Stripe at the price shown at checkout. Prices are in US dollars and exclude any applicable taxes, which we add where the law requires.
• Each plan includes a monthly allowance of call minutes. We do not charge automatic overage fees. If you regularly exceed your allowance we will contact you to move to a larger plan.
• Automatic renewal. Your subscription renews automatically each month until you cancel. You can cancel at any time in the portal or by emailing hello@sharpe-ai.com; cancellation takes effect at the end of the current paid period, and you keep the Service until then.
• Fees already paid are not refundable, except where the law requires or where we have failed to deliver the Service for a material part of a paid period, in which case we will refund or credit that portion.
• If a payment fails we will retry it and email you. If it is still unpaid after 14 days we may suspend your agent until the balance is paid.
• We may change prices with at least 30 days' notice by email. A price change applies from your next renewal after the notice period; if you do not agree, cancel before then.

9. Cancellation and termination

You may cancel at any time as described above. We may terminate or suspend your account on notice if you breach these Terms, if your use creates a legal or security risk, or if we discontinue the Service, in which case we will refund any prepaid fees for the period after termination. On termination your agent stops answering calls, your number is released as described in section 7, and your data is handled as set out in section 10 and the Privacy Policy.

10. Your data

You own your business profile, price list, call recordings, transcripts, bookings, and messages ("Customer Data"). You grant us a licence to host, process, and transmit Customer Data as needed to provide, support, and secure the Service. We act as your service provider for information about your callers and process it only on your instructions, as set out in the Privacy Policy. We do not sell Customer Data or use it to train AI models. After your account closes we delete Customer Data within 90 days, other than billing records we must keep by law. You can request an export of your Customer Data before then.

11. Intellectual property

Sharpe owns the Service, its software, designs, prompts, and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription. Feedback you give us may be used without obligation to you.

12. Third-party services

The Service relies on third parties, including telephony carriers, voice and language-model providers, payment processing, and any calendar you connect. Their availability and terms are outside our control. If you connect a calendar or other tool, you authorise us to access it as needed to book appointments and check availability, and you are responsible for your relationship with that provider.

13. Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that the agent will handle every call correctly. Some jurisdictions do not allow these disclaimers, in which case they apply to the extent permitted.

14. Limitation of liability

To the fullest extent permitted by law, Sharpe will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or missed or misbooked appointments, arising from or related to the Service, even if we were advised of the possibility. Our total liability for all claims arising from or related to the Service in any twelve-month period will not exceed the fees you paid us in that period. These limits do not apply to liability that cannot be limited by law.

15. Indemnification

You will defend and indemnify Sharpe and its members, officers, and contractors against claims, damages, and costs, including reasonable legal fees, arising from your Customer Data, your business profile and price list, your dealings with your customers, your breach of these Terms, or your violation of law, including call-recording and consumer-protection laws that apply to your calls.

16. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Before starting any legal action, you agree to email us a description of the dispute and give us 30 days to resolve it with you informally. Any action not resolved that way must be brought in the state or federal courts located in Salt Lake County, Utah, and both parties consent to their jurisdiction. Either party may seek an injunction in any court to protect its intellectual property or confidential information.

17. Changes to these terms

We may update these Terms. For material changes we will email you at least 30 days before they take effect. Continued use of the Service after the effective date means you accept the new Terms; if you do not, cancel before then.

18. General

These Terms and the Privacy Policy are the whole agreement between us about the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. Neither party is liable for delays caused by events beyond its reasonable control, including carrier or provider outages. Notices to you go to the email on your account; notices to us go to the address below.

19. Contact

Sharpe AI LLC, Salt Lake City, Utah.
Email: hello@sharpe-ai.com
Web: Contact page