Privacy Policy

Effective September 14, 2026. This policy explains what Sharpe AI LLC collects, why, who sees it, and the choices you have.

1. Who we are

Sharpe AI LLC ("Sharpe", "we", "us") is a Utah limited liability company based in Salt Lake City, Utah. We provide AI phone agents that answer calls for small businesses, take messages, quote from the business's own price list, and book appointments. This policy covers our website at this domain, the customer portal, the signup process, and the Sharpe service itself.

You can reach us at hello@sharpe-ai.com or through the contact page.

2. Information from our customers

When a business signs up for Sharpe, we collect what we need to build and run its phone agent and to bill for the service.

• Business and contact details: business name, your name, email address, phone number, website, and the phone number you forward to Sharpe.
• Your business profile: services offered, hours, service area, pricing rules, when and how to hand a call to a person, the calendar tool you use, and answers about call volume and job values. If you give us your website, we read its public pages to draft this profile.
• Account and portal data: the email you sign in with, sign-in codes, and portal session tokens. The portal supports sign-in with Google, in which case Google shares your name, email, and profile picture with us.
• Payment information: your plan and billing history. Card details go directly to Stripe, our payment processor. We never see or store full card numbers.
• Usage data: call counts, call minutes, bookings, and messages taken, so you can see what your agent is doing and so we can bill correctly.
• Correspondence: emails and messages you send us.

3. Information about callers

When someone calls a business that uses Sharpe, our agent answers on that business's behalf. During the call we process:

• the caller's phone number and the number they dialled;
• the audio of the call and a written transcript of it;
• what the caller tells the agent: typically their name, a callback number, the address where work is needed, and a description of the job;
• the appointment, quote, or message that results.

We process this information as a service provider to the business that the caller reached. That business decides how it is used and is responsible for its own notices to callers. If you called a business that uses Sharpe and have a question about your information, contact that business first. We will help them respond.

Our agent is instructed never to ask for or read back full payment card numbers, and we do not use voice recordings to identify anyone. We do not create voiceprints or any other biometric identifier from callers' voices.

4. Information from website visitors

This website does not use advertising or analytics cookies and does not track you across other sites. Our hosting provider records standard server logs (IP address, browser type, pages requested, and timestamps) for security and to keep the site running. The customer portal stores a short-lived sign-in token in your browser's session storage so you stay signed in while the tab is open.

Fonts on this site are loaded from Google Fonts, which means Google receives your IP address when the page loads. Google's handling of that request is described in Google's privacy policy.

5. Call recording and AI disclosure

Calls are recorded and transcribed so the business can review what was said, confirm bookings and quotes, and improve how its agent handles calls. Recordings and transcripts are available to the business in its portal. Sharpe staff access them only to support the customer, investigate a problem, or as required by law.

Some states require the consent of everyone on a call before it is recorded. The recording notice at the start of each call is how that consent is obtained: a caller who does not wish to be recorded can end the call or ask for a person. Businesses using Sharpe agree to keep this notice in place.

Sharpe is not an emergency service. If a caller describes a danger to life or property, the agent tells them to hang up and call 911 or their local emergency number.

6. How we use information

• To set up, run, and improve each customer's phone agent, including answering calls, quoting from the customer's price list, booking appointments, taking messages, and alerting the customer when a call needs a person.
• To create and manage accounts, verify sign-ins, and provide the customer portal.
• To bill for the service and send receipts, plan notices, and other transactional messages.
• To support customers, respond to requests, and investigate problems.
• To keep the service secure and prevent fraud, abuse, and misuse.
• To comply with law and enforce our Terms of Service.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. Sharpe does not use call recordings, transcripts, or customer business profiles to train AI models; our providers process them only to deliver the service to us, under their own terms. We do not send marketing text messages.

7. Who we share it with

We share information only with the providers we need to run the service, each under contract to use it only for that purpose:

We may also disclose information when the law requires it, to protect the rights and safety of our customers, their callers, or the public, or as part of a merger, sale, or reorganisation of our business, in which case this policy continues to apply to the transferred information.

8. How long we keep it

• Customer accounts, business profiles, recordings, and transcripts: for as long as the account is open. When an account closes we delete the agent and its knowledge document, release its phone number, and delete stored recordings and transcripts within 90 days.
• Signup information that never becomes a paid account: deleted within 90 days of the last activity.
• Billing records: kept for seven years as tax and accounting law requires.
• Server logs: kept for up to 90 days.

We may keep information longer when required by law or to resolve a dispute.

9. How we protect it

Data is encrypted in transit and at rest. Access is restricted to named staff with a need to know and protected by multi-factor authentication. Secrets are held in a managed vault, and our systems sit behind a web application firewall. No system is perfectly secure, and we cannot guarantee against every risk. If a breach affects your information, we will notify you and any regulator as the law requires.

10. Your privacy rights

Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy, to correct it, to delete it, and to opt out of its sale or sharing. We do not sell or share personal information for advertising, so there is nothing to opt out of on that front. Residents of California, Utah, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with privacy laws can exercise their rights by emailing hello@sharpe-ai.com with the subject "Privacy request". We will confirm your identity, respond within 45 days, and never treat you differently for making a request. If we deny a request you may appeal by replying to our response.

Customers can update most of their own information in the portal or by emailing us. If you are a caller to one of our customers, we will pass your request to that business and help them respond.

11. Children

Sharpe is a business service and is not directed at anyone under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, email us and we will delete it.

12. Where data is processed

Sharpe serves businesses in the United States and Canada. Our systems run in the United States, and information you provide is processed and stored there.

13. Changes to this policy

When we change this policy we update the effective date at the top. For significant changes we email our customers before the change takes effect. Continued use of the service after that date means you accept the updated policy.

14. How to contact us

Sharpe AI LLC, Salt Lake City, Utah.
Email: hello@sharpe-ai.com
Web: Contact page